Customer Care Representative

LUSHcareers Lush Cosmetics

Lush North America supports more than 230 retail stores in Canada and the USA, and has manufacturing, distribution and e-commerce facilities located in both Vancouver and Toronto.

Lush is known worldwide for our unique bath and beauty products, amazing skin and hair care, personalized customer service, environmental activism and a fun & funky store atmosphere. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference through our Charity Pot Program.

We are looking for a quality and leadership focused individual to join our North American Customer Care Team as a French Customer Care Representative based in BC on a part-time basis (min 20 hrs per week)

We Offer:
A fun and funky atmosphere where individualism is encouraged
50% off all our products so that you feel fresh everyday
50% off a transit program in Toronto and Vancouver (after probationary period)
An education in natural ingredients, ethical sourcing, and sustainability
The opportunity to participate as an activist in our ethical campaigns
An opportunity to travel domestically and internationally
Your core RESPONSIBILITIES will include:
Answer inbound calls/voicemails
Answer live chat
Answer social media questions (Facebook and Twitter)
Respond to emails
Process orders over the phone
Process returns and exchanges
Moderate reviews and questions that are posted to our website
Contact customers if we run into any issues with their order
You bring the following QUALIFICATIONS:
Required:
Best of class customer service skills and the ability to resolve issues with a customer first approach
Strong oral and written communication skills, with impeccable spelling and grammar in both French and English
Ability to multitask
Excellent computer skills, with the ability to navigate multiple screens and programs
Open availability and flexibility to work evenings, weekend, and holidays
Problem solving skills, with the ability to think outside of the box
Work well in a team based atmosphere
Participate in contests and are motivated to exceed daily goals
Friendly, energetic, and outgoing
Treat customers and coworkers with respect
Passionate about bath and beauty products
Enjoy deepening your understanding of skin care and hair care
Preferred:
High School Diploma
Previous Call Centre experience
Previous retail sales experience (preferably in beauty or cosmetics)
Ability to speak Spanish
Thanks for your interest in Lush! Due to the high volume of applicants, only those applicants selected for an interview will be contacted.

Best of luck on your job search, and don’t forget to follow us for even MORE opportunities.

Twitter ( https://twitter.com/LUSHcareers ) (@LUSHcareers)

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