YVR Airport – Passenger Services Agent

Website Swissport

Passenger Services Agents

Primary Location: Vancouver-Vancouver International Airport (YVR)
Schedule: Part-time (average 20-25 hours/week)

Job Summary
To provide all necessary and required passenger/customer services as contracted by the customer to include but not be limited to
reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

Responsibilities

  • Inspect and verify passenger documentation
  • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
  • Manage passenger baggage processing including handling and fee calculation if applicable
  • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
  • Direct passengers through Customs, Immigration, and Quarantine, as required
  • Make public address announcements as required
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
  • Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
  • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
  • Produce all required, work-related documentation
  • Other duties as assigned

Qualifications and Competencies

  • High School diploma or GED equivalent
  • Available to work anyday anytime
  • Bilingual – English and Spanish strong asset
  • Possess a valid BC Driver’s License – at least Learner’s license
  • Must be able to complete full time training (paid)
  • Passionate about customer service and must have relevant work experience
  • Excellent communication skills (interpersonal, written and verbal)
  • Commitment to continuous improvement
  • Self motivated and able to work independently
  • Attentive to detail and numerate
  • Ability to follow processes and procedures and apply flexible approach when required
  • Must be able to type and learn airline specific computer reservation/ ticketing software
  • Willingness to work in inclement weather

Equal Employment Opportunity Statement
Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

About us
Swissport International Ltd. is the leading Ground Services Provider to the aviation industry. Swissport is employing over 60,000
dedicated professionals, serving over 700 client companies at 269 stations in 48 countries on five continents. Swissport delivers
unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fuelling and Aircraft
Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our
mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience”.

To apply for this job email your details to wilfred.tang@swissport.com

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